Healthcare CRM for End-to-End Patient Support Program Management
A custom-built healthcare CRM with end-to-end patient access and care workflow management, giving healthcare organizations a single, connected system to manage patient access, care coordination, and engagement without heavy platform licensing costs or lengthy customization cycles.
Medivo 360 helps healthcare teams simplify complex patient workflows through built-in AI agents, real-time case visibility, and flexible, prompt-led configuration—enabling organizations to move faster, reduce manual effort, and adapt as needs change.
Built for Modern PSP Operations
Healthcare organizations need more than a standard CRM. They need a workflow engine that understands patient access, case progression, documentation, benefits, payer requirements, provider coordination, and patient engagement.
Medivo 360 is built specifically for healthcare operations, giving patient services, access, care management, and operational teams the flexibility to manage complex workflows with speed, visibility, and control.
Why Medivo 360?
No Heavy Platform Licensing
Built on a custom stack, Medivo 360 gives healthcare organizations a dedicated healthcare CRM without the burden of high recurring platform licensing costs.
Prompt-Led Configuration
Update workflows, forms, rules, integrations, and reports faster through prompts as operational and patient needs evolve.
Flexible by Design
Medivo 360 can be tailored to your organization, care model, patient workflows, access operations, provider engagement, field teams, and reporting requirements.
AI Agents Embedded in the Workflow
AI agents summarize cases, identify gaps, trigger next steps, route work, and reduce repetitive manual effort across patient access and healthcare operations.
End-to-End Healthcare Workflows
Manage enrollment, intake, benefits verification, prior authorization, case management, adherence, communication, escalations, and reporting in a single connected system.
AI Coding Agent
Improves coding accuracy and readiness by aligning clinical documentation with ICD-10 and CPT requirements.
Demographic Validation Agent
Improves data accuracy by extracting, validating, and pre-filling patient information into your systems or RCM applications.
Denials Intelligence Agent
Reduces revenue leakage by identifying, classifying, and triaging denials faster for quicker recovery action.
Human-in-the-Loop
Combines AI speed with expert oversight to ensure accuracy, resolve exceptions, and maintain quality control.
Charge Capture Agent
Protects revenue by validating charges early and improving claim quality before submission.
Benefit Verification Agent
Speeds up reimbursement workflows with real-time visibility into eligibility, coverage, copay, deductible, formulary, and prior auth requirements.
A Different CRM Path for PSP Teams
Medivo 360 is built for healthcare organizations seeking a custom-stack approach with native AI agents, faster configuration, and no separate platform licensing costs. It gives healthcare teams the workflow depth required to manage patient access, care coordination, and engagement, while reducing reliance on platform licensing and lengthy customization cycles.
| Area | Other Healthcare CRM | Medivo 360 |
|---|---|---|
| Platform Model | Enterprise CRM foundation | Custom-built healthcare CRM foundation |
| Licensing | Platform licensing applies | No separate platform licensing cost |
| Healthcare Workflows | Configured around individual healthcare use cases | Built around connected patient workflows from the start |
| AI Enablement | AI capabilities are integrated into the CRM environment | AI agents are embedded directly into healthcare workflows |
| Configuration | Managed through CRM admin and development cycles | Prompt-led configuration for faster workflow updates |
| Workflow Changes | Follows platform governance and release cycles | Faster adaptation for forms, rules, reports, and workflow logic |
| Ownership | Platform-led operating model | Custom stack aligned with your healthcare operating model |
Prior Authorization Automation Guide
Discover how AI reduces manual work and accelerates approvals across healthcare workflows.
Read ArticleModern eBV Best Practices
Learn how intelligent verification improves patient access and operational efficiency.
Read ArticleDigital Patient Journey
Build connected healthcare experiences from enrollment through therapy completion.
Read ArticleIntelligent Document Processing
Automate document intake using AI and improve speed, accuracy, and compliance.
Read ArticlePrior Authorization Automation Guide
Discover how AI reduces manual work and accelerates approvals across healthcare workflows.
Read ArticleModern eBV Best Practices
Learn how intelligent verification improves patient access and operational efficiency.
Read ArticleDigital Patient Journey
Build connected healthcare experiences from enrollment through therapy completion.
Read ArticleIntelligent Document Processing
Automate document intake using AI and improve speed, accuracy, and compliance.
Read Article