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Traditional Salesforce
Implementations Fall Short

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The Problem

The traditional Salesforce implementation model often fell short for businesses of all sizes. The complexity of juggling requirements, development, validation, and ongoing upgrades hindered companies from maximizing the platform's potential. Additionally, the constant evolution of Salesforce features and the dynamic business landscape made it difficult to achieve long-term goals. Instead of truly transforming operations, Salesforce became just another layer on top of existing systems, offering minimal impact on real-world business challenges.

The Solution

Our vision is to help healthcare and life sciences organizations build a true Salesforce ecosystem that enhances all other tools and delivers the desired outcomes at a faster pace and significantly lower cost by leveraging our assets. This can only be achieved by truly using our framework and tools, which we've built over a decade of experience.

Our Approach

Patient support programs (PSPs) are crucial for improving patient outcomes, but managing data effectively can be a challenge. Fragmented data across systems makes it difficult to get a holistic view of patients and their needs.

Multi-Program & Multi-Product model

Missing Information powered by
Gen AI

Territory Management

Electronic Benefit
Verification
Patient Prospects
Qualification

Automated Enrollments & Documentation Triaging by Gen AI

The Benefits

  • Faster time to value: We help our clients to implement Salesforce quickly and efficiently, so they can start reaping the benefits sooner.
  • Lower costs: We offer a cost-effective approach to Salesforce implementation and support.
  • Improved business outcomes: Our Salesforce solutions help our customers to achieve their desired business outcomes, such as improved customer satisfaction, increased sales, and reduced costs.

If you’re looking for a Salesforce partner that can help you to build a true Salesforce ecosystem that delivers the results you need, Value Health is the right choice for you.

Value Health Inc: Your Partner in Salesforce for progressive Patient outcomes

Our approach is to formulate a framework to manage patient support program in an effective way ticking all the boxes to drive operational efficiency.

Our Accelerator, Patient Nexus can help in rapid implementation of Patient Support Program for any pharmaceutical company that is ready to launch its drug to the market. Our implementation timeline ranges from 8 to 16 weeks bootstrapped with state of the art features like

  • Automated enrollment
  • Lead Validation & De-duplication
  • Missing information
  • Benefit Verification
  • Adherence workflows
  • Order Management

Rapid Implementation with Immense Domain Expertise

Value Health Inc. is a leading provider of healthcare-focused IT solutions, and our Salesforce practice is a key component of our major offerings. We specialize in helping healthcare organizations leverage the power of Salesforce to improve patient engagement, streamline workflows, and achieve their business goals.

Here’s a glimpse into what Value Health Inc.’s Salesforce practice offers:

  • Deep Industry Expertise:  Value Health Inc. boasts a team with a strong understanding of the complex healthcare landscape. We navigate the intricacies of insurance policies, regulations, and access-to-care challenges, ensuring their Salesforce solutions are tailored to the specific needs of healthcare organizations.
  • Patient-Centric Approach: Our focus lies in patient engagement and adherence. We develop solutions that help healthcare providers manage multiple programs and products on a single platform, offering a holistic view of patient data and enabling better tracking of patient progress.
  • Proven Implementation Methodology:  Value Health Inc. goes beyond traditional implementation methods. Our “accelerator model” leverages pre-built assets to bootstrap the Health Cloud implementation process, saving time and resources for their clients.

Streamlining eBV: How Generative AI is Transforming Electronic Benefit Verification

Tired of making hundreds of calls everyday with a slow and error-prone process of benefit verification, Generative AI (Gen AI) is here to revolutionize the way we ensure access to critical benefits. Value Health has invested in integrating it into all of our solutions.

  • Boost Efficiency: AI automates tasks like preliminary eligibility checks and benefit plan analysis, freeing up staff for more complex cases. Imagine real-time verification, reducing wait times and streamlining workflows.
  • Enhance Accuracy: AI learns from vast datasets to identify patterns and anomalies, minimizing human error and ensuring patients to receive the correct benefits.
  • Improve Transparency: Gen AI can provide clear and concise explanations of benefit outcomes, increasing trust and understanding for both patients and providers.

Empowering Patients with a Round the clock Gen AI Chatbot

Value Health Inc offers a powerful chatbot that empowers patients to manage their engagement with program at ease.

  • Self-Enrollment:  New patients can easily enroll in your program directly through the chatbot, providing basic information for a friction-less experience.
  • POn-Demand Program Support: Existing patients can access program details, copay balances, and prior authorization status anytime, anywhere.
  • Simplified Reporting:   Patients can conveniently report lifestyle events and symptoms directly through the chatbot, ensuring timely communication with healthcare providers.
  • Seamless Insurance Updates:   Need to update your insurance information? No problem! Patients can upload a picture of their card, and Gen AI smart technology (OCR) will extract the details and update their records automatically.

Benefit Verification powered by Gen AI

Eliminate Manual Insurance Verification for any prescribed drug with Generative AI

  • Reduced Manual Work: Eliminate tedious data entry and form filling
  • Faster Processing: Get coverage information and submit prior authorization requests in seconds
  • Improved Accuracy: GEliminate manual data entry for accurate and consistent information

Key Focus Area

Salesforce Health cloud Implementation

We are a premier partner for Salesforce Health Cloud implementation. Our approach is very different from the traditional approach of Discover, Design, Build, Test, and Deploy. We use our proven assets and accelerator model to bootstrap your implementation, so you can get Health Cloud up and running quickly and affordably.

Salesforce Marketing Cloud for Healthcare

Implementing Salesforce Marketing Cloud in the healthcare industry requires strong PDMA compliance knowledge, such as 21 CFR Part 203 Prescription Drug Marketing. Our proven marketing implementation template helps you get the most out of Salesforce Marketing Cloud, including faster time to value and real-time data unification across Salesforce and beyond. We can help you reconcile identities and gain a complete view of each customer.

Salesforce Service cloud for Healthcare

Implementing Salesforce Service Cloud in the healthcare industry requires a strong knowledge of the ecosystem, including the integration of Service Cloud with systems like safety, regulatory, and HCP databases. Omni-channel routing can deliver smarter service by automatically matching cases to the agent with the best skill set to solve them.

Salesforce Sales cloud template for CROs

Our CRO-specific Sales Cloud template helps Clinical Research Organizations (CROs) take advantage of market intelligence on studies to create opportunities proactively.

Salesforce Datorama: Integrated Marketing Analytics for Healthcare

McKinsey reports that companies using an integrated marketing analytics approach can free up 15% to 20% of marketing spend. Datorama offers pre-built integrations with leading systems in the healthcare ecosystem to analyze customer touchpoints. This can save you a significant amount of time and confusion, and help you to get the most out of your marketing data.

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