Captive Center Setup

Overview

We help organizations set up captive centers for technology, business process optimization, and knowledge process optimization delivery using the Build-Operate-Transfer (BOT) model. Our BOT model allows organizations of any size to start an offshore delivery model tailored to their specific needs, such as standard operating procedures (SOPs) and service level agreements (SLAs), with zero upfront investment. Our BOT contracts can range from 2 to 10 years, giving organizations plenty of time to get comfortable with the delivery model and achieve efficiency before transferring operations to themselves.

BOT vs Own Captive Centers?

Companies choose the BOT model for the following key reasons:

  • To reduce the financial risk of setting up operations or technology delivery centers in offshore locations before they see significant benefits.
  • To validate whether offshoring is the best option for their business.
  • To avoid negative publicity that could damage their brand image.
  • To maintain their current operations until they can fully leverage the offshore center.

Why Is Our BOT Model Different?

The Build-Operate-Transfer (BOT) model can be complex with traditional outsourcing vendors due to the nature of the contract terms. It can sometimes take a long time to agree on all the terms. At Value Health, we believe in long-term relationships with our customers, and we don’t see BOT as a one-time revenue opportunity. We believe in investing in our customers and growing with them. That’s why we make the contract process as easy as possible for our customers.

Another major difference is that we take security seriously when it comes to HIPAA compliance and GDPR. Our processes and facilities are 100% HIPAA compliant before we implement any processes from our offshore locations.

Our BOT Model Overview

Our BOT model is designed to help customers go to market quickly and achieve their financial goals, with 100% transparency. We have created a design that allows for periodic checkpoints to measure performance.

How Does BOT Work?

Build: We help you develop a prototype or MVP of your product, working closely with you to understand your needs and vision.

Operate: Once your product is ready, we help you launch it and get it into the hands of your customers. We also provide ongoing support and maintenance, so you can focus on growing your business.

Transfer: When your product is successful, we can help you transfer it to your in-house team or to another partner. We’ll work with you to ensure a smooth and seamless transition.

Key Focus Area

Business Process Operations (BPO)

Business process outsourcing (BPO) services for healthcare companies, such as providers, payers, dental service organizations (DSOs), and group purchasing organizations (GPOs), include customer service operations, medical bill collections, and appointment handling services.

Knowledge Process Operations (KPO)

Knowledge process outsourcing (KPO) services for our healthcare customers include claims processing, patient benefit verification, and medical image interpretation services.

Center of Excellence (COE)

Center of Excellence (COE) for emerging technologies, including AI/ML, generative AI, Salesforce, and digital call centers powered by Amazon and Google technologies.

Schedule a consultation and begin your business transformation today

Let’s talk