Digital Hub services
Key Challenges in the Industry Today
Complex Eligibility Requirements
Patients must understand nuanced criteria: ≤300% FPL, uninsured or only government insurance, U.S. residency, financial attestation, and enrollment in MPPP and ICPAPs (as of 2025). These steps are overwhelming for low-literacy or elderly patients
Document Burden
Uploading acceptable proof (tax return, W-2, pay stub, Medicare denial letters, ICPAP rejection letters) is difficult, especially for those without digital access or tech literacy
Limited Guidance
Patients navigating portals on their own face confusion about what to upload, what’s missing, or why they were denied. Static FAQs or forms don’t provide real-time assistancez
Approval Delays
Application decisions take 2–3 weeks. If any step is incomplete (e.g., provider hasn’t certified), patients often don’t know why progress has stalled.
Annual Renewal Confusion
Re-enrollment each year involves starting from scratch, leading to lapses in medication supply due to missed deadlines or missing documents
Traditional Hub Services & Operations Vs Digital Hub
Reimagined Patient Services Hub with Digital Labor
Intake & Engagement
80% Reduction in Overall cycle time
- Document Triaging Agent
- Electronic Consent Management
- Missing Information Agent
Access & Coverage
Reduce cost of operations by 20%
increase onboarding rate by 2X
- eBV and ePA Agent
- Income verification agent
Affordability Services
- Copay Card Solution
- Electronic Consent Management
Patient Adherence
increase patient satisfaction
- Patient Adherence Agent
- Contact Center Assist Agent
Analytics & Reporting
Increase Operational Efficiency by 30%
- Reports & Dashboards
Key Problems Addressed By Digital Labor Centric Hub
Increase the patient enrollment & engagement
Reduce physician burnout when it comes to paperwork
Operational cost advantage of moving to Digital Hub
Provide better support model for patients 24 X 7
Get data access real-time across the stakeholders involved in patient services
Our Strategic Partners for Digital Hub
CRM Solution
ISV Partner with Salesforce with extensive experience in CRM implementations for various pharmaceutical companies to manage Patient Support Programs
Cloud Services
Solution partner with above Cloud Services for Storage, Hosting & Implementation of Gen AI & other custom Solutions
Contact Center Platforms
Development Partner for leading Contact Center Solutions to enhance Hub operations with key GenAI Interventions like Virtual Call Assistant, Agentic Voice AI & more
Pharmacy Benefit Management
Integrated with leading pharmacy benefit portals for drug coverage determination and to ease Annual Re-verification process
Medical Benefit Management
Integrated with leading medical benefit gateways & powered by proprietary repository of formulary data for drug coverage determination and to ease Annual Re-verification process
“Schedule a consultation and begin your business transformation today”
